Shipping policy

hipping Policy

Every piece from HorrorCast is handmade to order by a single artist — each resin dagger is individually cast, detailed, and assembled by hand, so please treat every order as a pre-order. This means your piece is made specifically for you after you order, not pulled off a shelf. Thank you for your patience and for supporting handmade horror art. 🔪

Processing & Fulfillment

Because each piece is made by one person, please allow:

  • 5–7 business days to process your order (order verification and prep)
  • 10–12 business days to fulfill (hand-casting, curing, assembling, and packaging your piece)

Some orders may take a little longer during major holidays or drops with high demand. Once your order enters processing we're unable to make changes, including address changes — we ship only to the address provided at checkout.

We ship on business days only (no weekends or holidays). Once your order ships, you'll receive a Shipping Confirmation email.

Tracking

All orders are processed with a tracking number, which you'll receive by email once your piece is dispatched. Tracking can take a few days to update in the carrier's system. If it's been more than 5 business days since your shipping confirmation and tracking still hasn't updated, please reach out.

Delivery Estimates

Shipping times vary by location. These are estimates only and are in addition to the processing + fulfillment time above:

  • United States: 7–14 business days
  • Canada, Europe: 10–14 business days
  • Australia, New Zealand: 10–21 business days
  • Mexico, Central & South America: 15–30 business days

Specific delivery dates aren't guaranteed. HorrorCast isn't responsible for delays outside our control, such as customs clearance, weather, holidays, or carrier issues.

Duties, Taxes & Fees

International orders may be subject to import taxes, duties, or customs fees charged when the package reaches your country. These fees are the recipient's responsibility, and HorrorCast has no control over them. If a shipment is refused and returned, you're responsible for any import taxes and return shipping costs.

Lost, Stolen, or Damaged Packages

HorrorCast is not responsible for lost, stolen, or damaged packages once they leave our hands. If tracking shows your package was delivered but you didn't receive it, please file a claim with the shipping carrier. Damage or missing-item claims are reviewed using carrier tracking timestamps and must be reported promptly.

Wrong Address

It's the buyer's responsibility to enter the correct shipping address at checkout. Since pieces are made to order, we can't change an address once the order is placed and processing.

Questions?

I'd love to hear from you — reach out anytime at najeemscrafts@outlook.com and I'll personally get back to you.